The First 100
Call center agents begin training July 14; 40 more hired on July 21

By XAVIER ZARAGOZA
The Daily Dispatch
Published/Last Modified on Friday, July 11, 2008 5:30 PM MDT


The first 100 call center agents have been hired and will begin their training on July 14.


Cesar Guerrero, a project manager, helps Veronica Chavez with some of the finer points of her new job. Chavez was one of the first employees to be hired by the call center.

Two weeks later they will receive their first paycheck, adding roughly $64, 000 to the local economy.

“It feels great to be working, just to have a job,” said Veronica Chavez, who was hired as a Human Resources receptionist. Chavez was one of the first to be hired for the center.

Training classes begin Monday for the first group of agents, said Linda Woen, the Human Resources Manager.

The class will be given in two phases: customer service and sales and customer service and order taking, Woen said.

After the training, the agents will be taking inbound phone calls for AT&T, which means the agents will be helping customers with a variety of concerns.

On July 21 another training class begins for about 40 agents that will be hired.

“What’s great is that these agents now will have the opportunity for promotions for supervisory positions,” Woen said.

Supervisors will certainly be needed as the call center expands and moves to the 500-seat capacity complex at the former Bayless building.

The call center anticipates hiring many more people from Douglas and the surrounding area. Woen said the call center is still looking to hire a qualified Human Resources manager with experience.

As momentum continues with the hiring process for the center, it just may be that a stronger economy here might bring in a brighter Thanksgiving and Christmas this year.

Copyright © 2012 Douglas Dispatch

Comments

    former douglas resident wrote on Jul 15, 2008 11:42 AM:

    " This is just a fleeting place of employment. Won't be around very long then all the people who were hired will be without a job when admin realizes that they can do it cheaper some place else. Sad but true. "

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