ACT Call Center celebrates graduation of recruits
Looking for new agents

By Francisco Barrios

Douglas Dispatch
Published/Last Modified on Wednesday, February 15, 2012 3:01 PM MST


Advanced Call Center Technologies, LLC offered a graduation party on February 8 to 31 new employees who completed their two-week training classes recently and who are already working in one of the many departments at the Call Center.


ACT recruitment staff member Amy Vanderbilt is one of the many examples of advancement opportunities. She started as an agent and within two months she was promoted to Recruitment Department. Francisco Barrios/Douglas Dispatch

ACT Operations Manager Steven McGivern said that this was a special recognition to the great effort new employees showed in their training. He said they set up two tables with a full display of food provided by local businesses; they also enjoyed live music and a Valentine ’s Day type decoration.

“We decorated with flowers and balloons, so it was something like the appreciation, Valentine’s graduation class party,” McGivern said.

McGivern and the newly appointed ACT Recruiter Angelica Villareal said that it is fun to organize this type of celebration with their employees to promote friendship and health competition and at the same time promote a friendly and relaxed work environment.

“But the most important thing is that we have the opportunity to reward each individual for their constant efforts,” Villareal said.

McGivern remarked that through these type of recognition ACT’s intention is to let their employees know that they are the most important part of the relationship created between ACT, the City of Douglas and the Company’s customers.

“These three powerhouses the opportunity to make Douglas a place where life can be better through good job opportunities,” he said. “And all three enhance the relationship with our employees.”

Recruitment process open

Villareal informed that ACT has a permanently open recruitment process to ensure that all interested people who have the desire of working hard, who are goal oriented and take pride in their work have the opportunity to be part of their fun and professional office environment.

She said that the ideal candidate is that person who has a great work ethic, be at least 18 years old of age, has a high school diploma or GED, and has computer experience in a Windows environment.

“There is work with full-time benefits and room for advancement,” said Villareal. “ACT does recognize talent and experience. We just acquire a new department and we need to fill over 200 new positions for customer service.”

To apply for a working position for ACT, please visit www.acttoday.com or go by their contact center at 1701 E. 10th St. Job line is (520)417-7900.

 

Comments

    Michelle Castaneda wrote on Dec 23, 2012 11:52 PM:

    " That is well known that cash can make people disembarrass. But how to act when one doesn't have cash? The one way only is to receive the loan or financial loan. "

    kem wrote on Feb 19, 2012 4:38 PM:

    " Would it be rude to ask what the starting pay if for these great jobs? Not much I imagine. "

    Douglas citizen wrote on Feb 17, 2012 10:10 PM:

    " I believe Mrs. Quintana. When this ACT opened up my daughter n law worked there twice. First, when it opened and those management needed more training. Second time she tried again but only stayed two or three weeks when she was being sexual harassed by some mangement. I don't hear positive comments with this Call Center. This Call Center should have a better management training in how to treat their employees in order for them to have a good positive attitude for the jobs they are employed. "

    mrs. quintana wrote on Feb 16, 2012 12:25 AM:

    " as a mother of a former act employee i would be scared because i had a daughter who was a victim of sexual harrasment by upper management at act... this guy would not stop calling her and looking for her and even coming to my house late at night knocking on my daughters window...it's a scary thing. "

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